M-Pesa users can now confirm the names of mobile money recipients before completing the transfer transaction.
The
Safaricom’s new functionality dubbed ‘Hakikisha’ gives customers a
fifteen seconds window to confirm the name of intended recipient which
pops up on the screen.
The function allows users to
dial the number 1 to stop a transaction within fifteen seconds, failure
to which Safaricom automatically wires the money.
However ‘Hakikisha’ will be suspended if no transaction is completed after five consecutive trials by typing 1.
TRANSACTION REVERSALS
The
new enhanced function has been introduced to ensure customers no longer
lose money to unintended recipients as a result of entering the wrong
number.
On average, Safaricom receives 12,000 daily calls from M-PESA customers seeking transaction reversals.
“While
a majority of these are resolved successfully, we appreciate that this
is a major inconvenience for our customers,” said Safaricom’s financial
services director Ms Betty Mwangi.
LIPA NA M-PESA
The
pop-up feature will also apply to the Lipa Na M-Pesa pay option. M-PESA
agents will benefit from the functionality which they will use to
verify identity before depositing funds.
Safaricom has
been testing the ‘Hakikisha’ function for the last one month and will
roll it out in phases to cover its 21.7 million M-Pesa customers by
October 30, 2015. This new enhancement is as a result of improved system
capability after migration of M-PESA servers to Kenya earlier this
year.
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