"You are effectively texting money," says Bob Collymore, Safaricom's CEO. "It is often referred to as Kenya's alternative currency. But safer and more secure." More secure because at one time, cash had to be transported on buses to rural towns. Theft was a regular problem.
Some 85,000 locations throughout the country offer M-PESA services. Users give cash to an agent who then loads their phone with the virtual currency. "This is bankless banking," says Collymore, since users don't need to link their phone to a bank account or credit-card. The phone is it. "It's like having a bank in your pocket," a local souvenir vendor tells Stahl. Almost anything can be purchased with M-PESA: cab drivers, shop keepers, friends and neighbors can accept it; all they need is a cell phone.
And M-PESA is increasingly incorporated into innovative infrastructure solutions for Kenya's poorest. In slums throughout the country, you can see solar panels powered through M-PESA payments, allowing families to ditch kerosene lamps emitting toxic fumes. In rural villages, there are clean water wells accessed by a pump that is operated via M-PESA payments. And for Safaricom -- M-PESA is a huge revenue maker. The company takes a tiny service charge out of each transaction. How much money annually does Safaricom make from M-PESA in Kenya? "A quarter of a billion dollars," says Collymore. "You don't have to be greedy to be successful."
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